www.loviamo.it (d’ora in avanti il “Sito”) è di proprietà di MetalModa srl. con sede in Milano, Via Benedetto Marcello 38, iscritta presso la Camera di Commercio di Milano al n. MI – 2073888 del Registro delle Imprese, codice fiscale n. 01802010510, partita IVA n. 01802010510 (d’ora in avanti “Loviamo”).

When the Customer places a purchase order through the Loviamo Site, the relevant sales contract between the Customer and the Site shall be administered in accordance with these Loviamo Terms and Conditions, and specifically in accordance with the Terms of Purchase mentioned below.

Terms of Purchase
Before ordering any Products online from the Loviamo Site, please read these Terms of Purchase carefully.

Application of the Terms of Purchase
These Terms of Purchase apply to all offers and contracts relating to the sale and delivery of Loviamo Products. In other words, you agree to abide by these Terms of Purchase when you (i) order one or more Products from the Loviamo Site or (ii) from any other web page linked to our Site (collectively, the "Site"), or when you accept an offer received from Loviamo. You may only deviate from these Terms of Purchase with Loviamo's written consent.

Requirements for concluding a contract with Loviamo
You must be at least 18 years old to purchase Products through our Site.
Orders via our Site are only permitted for consumers, not for resellers.
It is the Customer's responsibility to ensure that the information provided to Loviamo when placing an enquiry or order is accurate and complete.

Loviamo Customer Service
For any enquiries you can contact Loviamo at loviamo@loviamo.it.




Loviamo sells products from its collections on its website www.loviamo.it.

Il modo più rapido per trovare il prodotto desiderato è utilizzare la funzione di ricerca inserendo la parola chiave nella casella di ricerca e premendo avvio. In alternativa si può selezionare il prodotto di interesse cercandolo attraverso i filtri posti all’interno della sezione COLLEZIONI.

Unfortunately, it may happen that not all products in the collection can be found online and are in stock. If the product is not available online, you can contact Loviamo Customer Service at loviamo@loviamo.it to find the nearest shop.

Colour or other variations are possible in the Products due to the use of different technologies for image acquisition and reproduction. Loviamo is not responsible for such variations and deviations.




The prices shown are in euros (EUR) and include VAT. 

Loviamo reserves the right to make changes to the price and the Product, before the Customer has placed his order.
Loviamo reserves the right to change, limit or end any special offer or discount on Products at any time.

We charge fees for the delivery of Products. Delivery charges vary according to the quantity of items purchased and the country of delivery. Shipping is free in Italy for all net orders over € 150.00. For net orders of less than € 150.00 the application of shipping costs will follow these procedures: 

  • 7,00 € for a purchased item;

  • 9.00 € for two or more items purchased.

For Italy and EU countries, shipping costs, if any, will be highlighted in the cart, added to the order amount and paid at the time of check out. For non-EU countries, the costs shown on the payment page include the cost of the product(s) and shipping. They do not include, where applied, customs duties and taxes of the destination countries, which shall be paid by the Customer.




The information contained in the Site does not constitute a financial offer or a binding agreement. The Customer agrees that his order is an offer to purchase the Products listed in the order.

Loviamo has the right at any time to verify an order in advance and/or to refuse an order without explanation. If Loviamo does not confirm the order within ten working days, the order may be deemed to have been refused.
All purchase orders sent by the Customer are subject to consent by Loviamo. Loviamo reserves the right not to accept an order at its sole discretion.

Here are some examples of circumstances in which an order may not be accepted:

  • The Products, although shown on the Site, are not available;

  • We are unable to obtain the Customer's payment authorisation;

  • A Product is subject to certain shipping limits;

  • A Product displayed on the Site contains an obvious error, for example an incorrect price or an otherwise incorrect description.

Once the order has been placed, the Customer will receive an e-mail from Loviamo containing the order number and the details of the Products ordered. Acceptance of the order and formulation of the sales contract between Loviamo and the Customer will not actually take place until the Customer has received an e-mail from Loviamo confirming shipment.

If the order (or part of the order) is cancelled, the relevant amount will of course be refunded to the Customer in the same way as payment was made. Refunds are usually made within 1 or 2 working days of the return of the returned and approved goods. However, the customer's bank may take a few extra days to process the transaction.

The Products shall remain the property of Loviamo until the Customer has paid the full amount due under the agreement.

Cancelling orders
Unfortunately, it is not possible to cancel or change an order, even if it has not yet been dispatched, as the order is processed as soon as it is received. However, you can return the goods and receive a refund. You can only get a refund on returned Products if the return is in accordance with our criteria (see section
Returns and Refunds).

Goods exchange
Loviamo does not exchange goods. If you wish to exchange a Product you must first return the purchase and then place a new order. You can only get a refund on returned Products if the return is made in accordance with our criteria (see section
Returns and Refunds).

Changing the delivery address
The delivery address cannot be changed after the order has been placed.
The delivery address can be changed before a new purchase through the dedicated account page.




If you have already registered on the Loviamo Site, you must use your registration details to log in. If you do not yet have an account, you must register and create one before making your payment.

Before concluding your purchase, check the delivery address indicated and then choose your payment method. Then proceed with the order by clicking on "Confirm order". After confirmation you will no longer be able to change your order, so please check that the information is correct before clicking on the Confirm button.

Loviamo only accepts advance payment for products ordered by credit/debit card, PayPal or by bank transfer. The credit/debit card data and PayPal data are managed using an SSL-certified encrypted protocol that guarantees the security of the online transaction. Payment for orders placed on www.loviamo.it is handled directly by Paypal and the banks appointed to do so, which, via their own protected servers, directly manage the information relating to each order and its payment. Loviamo has no knowledge of credit/debit card data and is therefore unable to archive or store them in any way.

The data for the transfer are given below:

Account holder:
MetalModa srl
Via Benedetto Marcello 38,
20124 Milan (MI) - Italy

Monte dei Paschi di Siena
AG. Bucine (AR)

C/C: 63118375
IBAN: IT24 N 01030 71340 000063118375




Loviamo will send regular fiscal invoice to the Customer, in paper format, together with the purchased goods. However, Loviamo reserves the right to send or make available the invoice in electronic format and the Customer agrees to receive the invoice in this format.




Loviamo shall deliver the goods to the address indicated by the Customer only to homes or offices. Shipments are made exclusively in the country of registration of the customer, shipments to other countries than the country of registration are not accepted.
Shipments are made on working days, excluding public holidays in the country of delivery. The Customer shall therefore consider the public holidays in force in his country, region and municipality of residence as well as the public holidays in force in the city of San Giovanni Valdarno (AR), Italy (Loviamo warehouse location). Note: public holidays may vary from country to country and from year to year. We suggest checking the public holiday calendar in order to be able to make a forecast of delivery periods).

The ordered products will be shipped within 5 working days after receipt of payment. Shipments will be delivered within 2/5 working days.
The delivery periods are indicative and do not represent binding deadlines. The mere extension of a delivery period does not entitle the Customer to any compensation.
IMPORTANT: Shipments may be delayed during the SALE period. The company will be closed for Christmas holidays from 24th December to 3rd January. Orders received during this period will be shipped from 4th January. The company will be closed for holidays from 3 August to 25 August 2021. Orders received during this period will be dispatched from 26 August 2022.

Loviamo reserves the right to make partial deliveries so that the Customer receives the ordered goods as soon as possible.
In the unlikely event that Loviamo discovers, after the closing of the sales contract, that it is no longer possible to deliver the ordered Products for reasons beyond its responsibility, it will be entitled to cancel the agreement. Obviously Loviamo will inform the Customer promptly and refund the payment made.

Delivery charges vary according to the quantity of items purchased and the country of delivery. Shipping is free in Italy for net orders over €150.00. For net orders of less than €150.00, shipping costs will be applied as follows: 

  • 7,00 € for a purchased item;

  • 9.00 € for two or more items purchased.

For Italy and EU countries, shipping costs, if any, will be highlighted in the cart, added to the order amount and paid at the time of check out. For non-EU countries, the costs shown on the payment page include the cost of the product(s) and shipping. They do not include, where applied, customs duties and taxes of the destination countries, which shall be paid by the Customer.

Shipping costs for foreign countries will follow the following classification:


an article

two or more articles



7,00 €

9,00 €

for orders over € 100.00


13,00 €

15,00 €

for orders over € 220.00


22,00 €

25,00 €

for orders over € 250.00


42,00 €

60,00 €

for orders over € 300.00


60,00 €

80,00 €

for orders over € 300.00


30,00 €

37,00 €

for orders over € 250.00

Consult the list to know the shipping costs of your destination country.

Once the order has been picked up by our courier, the Customer will receive an e-mail containing the details of the order and the tracking number to monitor its shipment in real time. However, it is always possible to access an order archive in the CUSTOMER AREA and, through this, it is possible to see all the information relating to your purchases.
Loviamo is responsible for the shipment of the order until its delivery, at which point the responsibility passes to the Customer who receives or the person who signs the receipt of the package, who becomes responsible for it. In fact, Loviamo's responsibility for the shipment ends at the time of signature.

If a parcel has been delivered damaged, please contact Loviamo Customer Service immediately at loviamo@loviamo.it.




AI sensi dell’art. 52 del d.lgs 206/2005, è diritto del Cliente recedere dall’accordo in caso di ripensamento compilando e inviando tramite mail all’indirizzo loviamo@loviamo.it l’apposito modulo. SCARICA MODULO. In altri termini, il Cliente ha diritto a restituire i Prodotti nella modalità di seguito elencata, e Loviamo garantirà al Cliente il rimborso dell’acquisto.

The Customer is allowed to return the Products received within 15 days of delivery without any obligation to state reasons.
If the return is made outside of the above-mentioned period or if the item shows signs of wear/damage or is not returned in its original packaging and/or with the specific protections, Cromia will not accept the return and will not make any refund. The return of Products is accepted only in the presence of the original tag.

In Italy and EU countries, returns are charged to Loviamo and must be agreed by contacting Loviamo Customer Service at loviamo@loviamo.it. Returns must be sent by attaching to the package the label for returns provided by the operator via email, or through other forms of shipment to be agreed with Loviamo. For non-EU countries, returns must be agreed with the company by contacting Loviamo Customer Service at loviamo@loviamo.it. Loviamo assumes no responsibility for lost shipments or shipments sent to wrong addresses.

The Products, as reasonably as possible in their original packaging, should therefore be returned to:

MetalModa srl
Via Carlo Emilio Gadda 15,
52027 San Giovanni Valdarno (AR)

The duration of the transit time of the returned goods is not under Loviamo's control, but as soon as we receive the return, we will process the refund as quickly as possible. Within a minimum of 5 days the return will be processed. In the event of a valid return under these Terms of Purchase, Loviamo will refund the shipping costs (in the case of fully returned orders) and the price of the returned goods, within 1 or 2 working days of receipt of the Product. It is understood, however, that the obligation to reimburse applies to Loviamo only after receipt of the returned Products.
Loviamo will issue the refund within 1 or 2 working days of acceptance of the return, however, the Customer's bank or credit card issuer may take longer to credit the refund. The status of the return of the goods and refund of the payment can be checked through the user page of the Loviamo Site. Loviamo will refund the total value of the Products using the same method by which the purchase was made.
In case of return of a Product damaged due to omissions or misuse caused by the Customer, or at the expense and risk of the Customer, Loviamo reserves the right to deduct from the refund due to the customer the amount necessary to repair the damage. The obligation to compensate for the decrease in the value of the Product caused by improper use can be avoided by using the Product in its own way, and by avoiding as far as possible any action that could adversely affect its value.

Instructions for the return of Products in Italy and EU countries

  • Be sure to ship the item in its original packaging, including the original label/tag and protective covers;

  • Use the collect shipping label provided by the operator;

  • In case of need, please contact Loviamo Customer Service at loviamo@loviamo.it.




All illustrations and depictions available on the Site or communicated by us are for illustrative purposes only and in no way represent a statement by us that the Products comply with them.

In the event of a lack of conformity of the purchased Product, the Customer shall be entitled to have the conformity of the Product restored, without charge, by repairing or replacing the Product itself or, alternatively, to an appropriate reduction in the price or to the termination of the contract.

It should be noted that a lack of conformity exists when one of the following situations occurs: (i) the product is not suitable for the use for which it should normally be used; (ii) it does not conform to the description or does not possess the qualities promised by the seller; (iii) it does not offer the usual qualities and performance of goods of the same type; (iv) it is not suitable for the particular use intended by the consumer if brought to the seller's attention at the time of purchase and accepted by the seller.

In the event of the existence of a conformity defect, the Customer may request, at its choice: 

  • the repair of the Product or its replacement, unless the remedy sought is objectively impossible or excessively expensive in comparison with the other remedy. In particular, a remedy shall be regarded as excessively expensive if it imposes unreasonable costs in comparison with the other, taking into account: (i) the value the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) whether the alternative remedy could be performed without significant inconvenience to the customer.

  • Alternatively, you may request, at your option, an appropriate price reduction or termination of the contract in the event of any of the following situations: (i) repair or replacement is impossible or excessively expensive; (ii) the Product has not been repaired or replaced within a reasonable period of time; (iii) the replacement or repair previously carried out has caused the Customer considerable inconvenience. 

A minor lack of conformity for which the remedies of repair or replacement have not been possible or are excessively expensive shall not entitle the parties to rescind the contract.

The right to the legal guarantee of conformity shall only be exercisable within a period of two (2) years from the delivery of the Product, provided that the relevant request for repair or replacement of the defective Product(s) is sent within two (2) months from the discovery of the defect. To this end, the Customer must keep the purchase receipt and the Product delivery receipt, which must be attached to the request for repair or replacement under warranty. In the absence of a receipt for delivery of the Product, the two (2) year period referred to above shall be calculated from the date of purchase of the Product.

To exercise your rights, you should contact Loviamo Customer Service at loviamo@loviamo.it.

The Customer shall be entitled to repair, replacement, price reduction or termination of the contract in respect of any Product or any component identified as defective, unless otherwise provided for and in accordance with Applicable Law:

Loviamo has the right to inspect the Product and, before proceeding with the application of the warranty, to verify that it is indeed a conformity defect.

The guarantee shall not apply if

  • the Products have been repaired or altered by anyone other than Loviamo, or any other authorised person; and/or

  • The lack of conformity of the Product(s) has become apparent after the expiry of a period of two (2) years from the delivery of the Product(s) and/or the relevant request for repair or replacement of the defective Product(s) has been sent after a period of two (2) months from the discovery of the defect; and/or

  • Defects are due (in whole or in part) to misuse, improper use or storage or maintenance or installation carried out by persons other than Loviamo, or any other authorised person - or failure to comply with the instructions provided by Loviamo with the Products delivered.





MetalModa srl is aware of the importance of the personal data of users and therefore intends to inform and provide users with the maximum possible control over the management of personal information collected through this website (the "Site") in accordance with the provisions of art. 13 of Legislative Decree 196/2003 (hereinafter, the "Privacy Code") and art. 13 of European Regulation 2016/679 General Data Protection Regulation (hereinafter, the "GDPR") regarding data collected and processed through the website www.loviamo.it (hereinafter, the "Site").

1 - Data Controller and Managers
The data controller of the data collected and processed through the Site, for navigation, to answer questions and queries, to provide services to customers, for marketing and profiling purposes, as better indicated in the following paragraph, is MetalModa srl with registered office in Milan, Via Benedetto Marcello 38, VAT number 01802010510, registration number with the Register of Companies of the Milan Chamber of Commerce MI-2073888, e-mail: loviamo@loviamo.it.

The updated list of designated Data Processors can be provided upon request by the data subjects.
The Data Protection Officer is the CEO Alberto Chiari.

2 - Categories of data collected and purposes of processing carried out on the Site
Different types of personal data are collected and processed through the Site, for different purposes and in different ways.

More precisely:
(a) personal data relating to navigation, processed both to allow the proper functioning of the Site and for marketing purposes. In this regard, we invite the User to continue reading;
(b) personal data provided voluntarily by the User (such as, for example, e-mail address, personal data, password) and processed by the Controller to respond to the User's requests and to provide the services offered to its Customers or, where applicable or possible;
(c) with the express consent of the User, the Data Controller may process the User's personal data for marketing purposes, i.e. to send the User, both through traditional means (such as mail and telephone) and telematic means (such as newsletters, email, sms, mms and web chat), information and updates on products, promotional campaigns, events and other initiatives.

3 - Methods of processing personal data
The personal data collected through the Site are processed using mainly computerised and telematic methods and tools, by persons specifically appointed, authorised and trained to process the data in accordance with Article 30 of the Privacy Code and Articles 28 and 29 of the GDPR, adopting security measures to minimise the risks of destruction or loss, even accidental, of the data, unauthorised access or processing that is not permitted or does not comply with the purposes of collection as indicated in this Privacy Policy (Articles 5 and 32 GDPR). However, these measures, due to the nature of the online transmission medium, cannot absolutely limit or exclude any risk of unauthorised access or dispersion of data. To this end, it is advisable to periodically check that your computer is equipped with appropriate software devices to protect the network transmission of data, both incoming and outgoing (such as up-to-date antivirus systems) and that your Internet service provider has adopted appropriate measures for the security of network data transmission (such as firewalls and spam filters).
The data will be processed in compliance with the Privacy Code, the GDPR and all specific sector regulations.
In compliance with the "Guidelines on promotional activities and combating spam" of 4 July 2013, it should be noted that any consent given for the sending of commercial, promotional and marketing communications by automated means will also be extended to traditional methods of contact.

4 - Compulsory or optional nature of providing data and legal basis
With the exception of browsing data, the provision and collection of which is governed by the Privacy Policy, the provision of personal data collected through the Site, both to respond to requests and queries from Users and for marketing purposes, is free, optional and optional. Failure to provide such data does not restrict the use of the Site, but may make it impossible for the Data Controller to respond to requests for information or services and queries, or to send information material, updates, newsletters, etc.
With the exception of navigation data, the processing of personal data is based on the consent that may be provided by the User.
The Data Controller also processes Users' data to provide feedback or requested services within the limits of what is strictly necessary to reply to the request or provide the service.
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the sender's address, which is necessary to respond to requests, as well as any other personal data included in the electronic communication.

5 - Categories of recipients of personal data
The Data Controller communicates the personal data of Users of the Site only within the limits permitted by law and in accordance with what is communicated below.
In addition to what is indicated in point 2 b) above regarding login, personal data will be processed and known not only by employees and consultants of the Company, who will operate as authorised subjects for processing, but also by the companies of the Group and their permanent establishments, as well as by companies that perform specific technical and organisational services connected to the Site and to the management of marketing and communication activities in their capacity as persons responsible for processing or subjects in any case authorised for processing. In addition, the data may be disclosed to the police or to judicial authorities, in accordance with the law and following a formal request by such entities, or if there are reasonable grounds to believe that the disclosure of such data is reasonably necessary to (1) investigate, prevent or take action regarding suspected unlawful activities or to assist the state control and supervisory authorities; (2) defend against any claims or allegations by third parties, or protect the security of your website and the Company; or (3) exercise or protect the rights, property or safety of the Company, its affiliates, customers, employees or any other person.
Personal data will not be disclosed and will be transferred abroad, including non-EU countries, only by ensuring adequate levels of protection and safeguards in accordance with legal requirements, such as the Standard Contractual Clauses approved by the European Commission.

6 - Data source and storage period
The personal data collected are provided directly by the User (through registration on the Site or use of related services), with the exception of the navigation data referred to in point 2 a) above. The personal data provided by the User will be stored for the time necessary to provide the User with the requested response or service, all in accordance with tax and civil law.

7- Rights under Article 7 of the Code and Articles 15,16,17,18,20 and 21 of the Regulations
The User always has the right to obtain confirmation of the existence or otherwise of personal data concerning him/her, even if not yet recorded, and its communication in intelligible form. The User is also entitled to obtain information on the origin of the personal data; the purpose and method of processing; the logic applied in the event of processing carried out with the aid of electronic instruments; the identification details of the data controller and data processors; the names of the persons or categories of persons to whom the personal data may be communicated or who may become aware of the data in their capacity, for example, as data processors, data supervisors or persons in any case authorised to process the data. You also have the right to request the updating, rectification or, when interested, integration of personal data, the cancellation, transformation into anonymous form or blocking of personal data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; certification that the operations described above have been notified, also as regards their content, to those to whom the data were communicated, unless this requirement proves impossible or involves a manifestly disproportionate to the protected right. The User also has the right to data portability.
The User has, however, the right to object in whole or in part, for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of collection, to the processing of personal data concerning him for the purpose of sending advertising materials or direct marketing or commercial communication and also has the right to request the restriction of the processing of data concerning him. The right to object may also be exercised specifically, with regard to one or more methods of sending marketing communications. The User also has the right to lodge a complaint with the competent supervisory authority as well as the right to revoke the consent previously given.
The rights listed above may be exercised by writing to loviamo@loviamo.it.
Users may also request revocation of their consent to the processing of their data by following the procedure set out on the following page:

8 - Cookies
The Site uses cookies. Cookies are text files recorded on a computer support, which allow the recording of certain parameters and data communicated to the computer system through the browser used by the User. These tools therefore allow an analysis of the User's habits when using the Sites, for different purposes: carrying out computer authentications, monitoring sessions, storing information on specific configurations concerning users accessing the server, storing preferences, etc.

Cookies are divided into:
Technical cookies: they are used to carry out navigation or to provide a service requested by the User. Without the use of these cookies, some operations could not be carried out or would be more complex and/or less secure.
Profiling cookies: are used to track the navigation of the User and create profiles in relation to his tastes, habits, choices, etc.. In this way, advertising messages can be sent to your device in line with the preferences you have expressed during your previous online navigation.

While browsing the Site, the User may also receive cookies on his or her terminal that are sent by different sites or web servers (hereinafter "Third Parties"). Through the use of the Site the use of Cookies is considered accepted as well as the consent given to the processing of the data collected by the Third Parties.

In particular, this Site uses cookies from the following third parties:
- Google Analytics: an analysis tool by Google which, through the use of cookies (performance cookies), collects anonymous navigation data (IP truncated to the last octet) and exclusively aggregated for the purpose of examining the use of the site by users, compiling reports on site activity and providing other information, including the number of visitors and pages visited.
You can selectively disable the action of Google Analytics by installing the opt-out component provided by Google on your browser. To disable the action of Google Analytics, please refer to the link below:

- YouTube: It is possible that this site may embed videos via "embedding" from the YouTube site which may set and use its own cookies and/or similar technologies. For more information, please consult the following link:

In no case will MetalModa srl be held responsible for small text strings which, during navigation on the Site, the Customer may receive from different sites or web servers and/or referable to Third Parties or which may be installed on his terminal by the latter. 

Duration of cookies
Some cookies (session cookies) remain active only until the browser is closed or the logout command is executed. Other cookies "survive" when the browser is closed and are available on subsequent visits by the user.
These cookies are called persistent and their duration is fixed by the server when they are created. In some cases an expiry date is set, in other cases the duration is unlimited. This Site does not use persistent cookies, except for the cookie that records whether or not the user has chosen to accept cookies (duration 365 days). 

Cookies are linked to the browser used and CAN BE DISABLED DIRECTLY FROM THE BROWSER by refusing/revoking consent to the use of cookies. It should be borne in mind that disabling cookies may prevent the correct use of some functions of the site itself.

9 - Security measures
Through the Site, Your data are processed in compliance with the applicable law and using appropriate security measures in accordance with the regulations in force also pursuant to Articles 5 and 32 of the GDPR.
In this regard, we confirm, among other things, the adoption of appropriate security measures to prevent unauthorised access, theft, disclosure, modification or destruction of your data.

10 - Amendments
The Owner reserves the right to make changes to this Privacy Policy. In this case, the User will be promptly informed when using the Site again.


Pursuant to and for the purposes of Article 6 of European Regulation no. 679/2016, the interested party, having read the information notice, consents to the processing of personal data (name and surname, mobile and/or landline telephone number, e-mail), specifying that he/she understands that such data will be processed for marketing/commercial promotion, advertising communication both through e-mail or text messages and through traditional methods of contact (paper mail or calls with operator).





These Terms and Conditions are governed by Italian law.
Italian law applies to contracts of sale, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The User and Loviamo may therefore decide to resolve disputes in 3 ways

Jurisdiction: For civil disputes, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

ODR: In the event of a dispute, the user may lodge a complaint by means of the ODR platform of the European Union, which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from contracts of sale or online services out of court. For more information, please contact Loviamo Customer Service at loviamo@loviamo.it.

ADR: The Procedure may be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received a response that is not satisfactory to him.
The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to: conciliazione@consorzionetcomm.it or fax 02/87181126. For further information please see: